Fulfillment policy

Order Processing

  • Order Confirmation: After placing your order, you will receive a confirmation email detailing your order. Please review this information carefully and contact us immediately if any corrections are necessary.
  • Processing Time: Orders are processed and prepared for shipping within 1-2 months from the date of purchase. This timeline allows for the manufacturing and preparation of your vending machine.

Shipping

  • Standard Shipping: We provide standard shipping for all orders. Once your vending machine has been manufactured, shipping typically takes 7-10 business days. Please note that shipping times may vary depending on your location and external factors beyond our control.

Customs and Duties

  • Responsibilities: If your order is shipped to a destination that may incur customs duties and taxes, these are the responsibility of the customer. Please check with your local customs office for more information regarding potential fees.

Order Modifications and Cancellations

  • Modifications: If you need to make changes to your order, such as updating the shipping address or modifying the items ordered, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but changes may not be possible after the order has been processed.
  • Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

Delivery Issues

  • Lost or Stolen Packages: If you have any concerns about your delivery, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and arrange for a replacement if necessary.
  • Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery. We may request photos of the damage to arrange for a replacement or refund, depending on the situation.

Returns and Exchanges

  • Please refer to our [Refund Policy] for detailed information on how to return or exchange items.

Policy Updates

  • This fulfillment policy is subject to change. We recommend reviewing the policy periodically for any updates.